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Black Screen when Powered on with a Closed Laptop

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I am having problems with my ZBook G3 laptop screen and accompanying Thunderbolt dock. As a background, I have a dual 24" monitor standing desk at my workstation and usually don't use my laptop screen because of being up and down all day. I usually shut my computer down once a week, and upon returning to work, turn my computer back on using the Thuderbolt dock (this is easier than rearranging my desk to be able to open the laptop and press the power button). This poses an issue, however, as doing this prevents my laptop screen from displaying anything. Regardless of whether I undock my computer first to take to a meeting, or try to use it as a third monitor, nothing shows up on the screen. The backlit keyboard will light up and the screen will turn on, but only to a blank, black display. To remedy this, I have to do a power cycle with the laptop screen open, but this is an absolute mess if I was working on anything when I undocked my computer, because I can't save anything if I can't see the screen.

 

I've tried to go through our local IT to resolve this, but updating drivers is about the best they can do. That has been done a few times and each time has not helped my issue. I'm currently on my second G3 computer - third motherboard total - and second dock over the course of 1.5 years. My biggest problem with this G3 and Thunderbolt dock is the undocking and re-docking issue which defeats the purpose of having it. I have several colleagues who still have the ZBook G2 with accompanying dock and they refuse to upgrade until they are forced to do so because of the problems they have seen with my G3 ZBook and my other co-workers' G3 ZBooks.


Move, on another HP laptop, an hard drive protected using HP's DriveLock

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On my ProBook 6470b, by going in the BIOS options, I protected the second Hard Drive (which I installed in the upgrade second bay, where there was an optical drive) by using Hp's DriveLock technology.
Every time that i turn on my laptop, so, a password is asked: if I move this hard drive (protected by DriveLock) on another computer of another brand (Asus), there is no prompt where to enter a password: this is due to the fact that such hard drive protected by DriveLock is unlockable only on my laptop? What if I will insert this hard drive on another ProBook laptop which supports DriveLock technology? Will it asks for the password? I mean: An HDD protected by DriveLock is unlockable only on HP's computers which supports this technology or only on the computer where DriveLock has been enabled?

HP Sure Click not compatible with Windows 10 1809 build?

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HP Sure Click version 4.1.1967

 

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Notebook display developed random pixels

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I am travelling, and after I started my notebook at my destination I see a random set of pixels of a dark bluish color in the lower right hand area of my display. This display of pixels is about one inch+ wide and one-half inch+ high. It is merely an annoyance on the Windows desktop, partly covering pieces of the display of the time. It seems like something in the hardware of the display has failed, perhaps because of some magnetic pull when passing through airport security,

 

The notebook is about 2 years old, so I do not know if I can do anything regarding a warranty. Has anyone else ever seen something like this on their notebook ? Is there any solution to cleaning up this problem so that the pixels no longer occur ? As I said it is merely an annoyance as it is affecting a pretty small area of the screen, but if I can fix it in any way I would like to do so.

HP Spectre X360 13-4101dx motherboard DA0Y0DMBAF0 - What is this part?

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I’ve got a hp Spectre X360 13-4101dx laptop with charging issue. I found that small thing on the motherboard (1st picture), and its original place probably (2nd and 3rd pictures). The laptop is not under warranty, so I have to fix it myself. 

 

Anybody can identify it please? Thanks.

 

 

IMG_20181006_165614.jpgIMG_20181006_172348.jpg

IMG_20181006_165645.jpg

 

 

 

IMG_20181006_165614.jpgIMG_20181006_165645.jpg

 

Pink and Green Vertical Lines

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About a month ago, pink and green verticle lines appeared on my monitor screen. There was nothing that triggered this and the unit was not dropped or damaged in anyway. I've been trying ever since to fix the problem but without succes. This is not a cheap acccessory and one I need for my business. Any advice?Picture1.png

Remove password BIOS ProBook 4520s

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Good afternoon, please generate for my laptop a password reset file on the BIOS. Unfortunately, the standard methods, for example, the use of the reset utility are not suitable.

SN [edit]

UUID 87D8348400C9E81188172EC25900800D

Mouse is unusable in BIOS

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I can see nothing has changed since 4520S (almost 10 years ago) and mouse still is not usable in BIOS and now also with Preboot authentication. Mouse moves too quickly or abruptly.


HP Client Security does not recognize fingerprint reader?

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Windows 10 Pro 64 bit, 1809 build

HP Client Security 9.3.10.2563 Rev.A

 

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BIOS. Can I still upgrade BIOS Firmware?

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I have recently purchased a used 840 G1.  Unfortunatly the seller did not disclose the unit has a BIOS password.  I have requested the password from the seller, but do not expect that it will be available.

 

Unclear on if I will return or keep it, however if I keep it I need to be able to:

  • Update the old 1.21 BIOS
  • Upgrade the HDD for a larger device. 
  • Add more memory
  • Downgrade to Win 7 PRO
  • Install all the related Intel TP\ME firmware.  I will not install HP Client Security or related HP Tools.  I will not use the Fingerprint reader.

I rather not make any changes to the device until I know the above is feasible.  It's going to an unsophisticated home user to do light office and photo editing. The computer was cheap and in nice shape, but it's gotta work.

 

Any other gotcha notes are appreciated. I expect the m.2 slot will not be enabled.

Updated to Windows 1809, now the Screen Brightness keys don't work

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I have updated to Windows 10 1809 and have lost the functionality of my screen brightness keys. The HP Support website is down so I'm wondering if anyone has experienced this and been able to resolve it.

After warranty upgrade info about serial number from the back of the laptop has gone.

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Hi Guys,

 

Have urgent issue, can't get in touch with infoline.

After renovation done for my HP Spectrum in a frame of warranty the back panel was replaced and there is no more serail number as it was on the original version. I would like to sell asap this laptop while it's still new and buy a new fully convertible cause I don't like to use keyboad. Without serail number nobody will buy it. 

Whom I should contact to get another laptop with serial number. Is there any possibility to get a temporary laptop from HP in such cases? 

 

Second, recently every 10 min my computer shows an error with a smile some QR code and says that it needs to be restarted... Hello? I lost half of the work done recently. During the previous renovation all my data has dissapeared from the harddrive. I can't afford another collapse of this HP in 8 months. With this bug I will not sell it for sure but I also can't work myself on it.

 

And last question. If I manage to fix/change/sell this luxury Spectrum ... and will stay with HP I for sure will need a Pen and this new Super Mouse but they are not accessible in PL and I have to make orders on Ebay or other international sales sites. Is there any HP store in Warsaw with full assortment? Which pen would you suggest me to buy?

 

Thanks

 Alex Horuzin / CEO MAKEITISI

Is it possible to install a webcam in the base model, which does not have the HP camera?

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Is it possible to install a webcam in the base model, which does not have the HP camera Elitebook 8470p?How to find out if there is a connector for a web camera and where is it located? Thank you.

Bios Administrator Password needs clearing/resetting, any ideas

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I have a Probook 6470b and the bios administrator password needs resetting, how do i do this?

 

HP sure run

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My laptom runs HP sure run.  In my job I need  sometimes temporarily turn of firewall. Unfortumately HP sure run doesn't allow the firewall to be turned off. I can't even find how tu temprarily turn off HP sure run. It is really annoying I can't manage processes as I need.  Any help ?  


HP 3005pr USB3 Port Replicator - Front USB sometimes shorts when device plugged in and powers off

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My laptop is connected to a 3005pr which enables me to use two larger monitors and other devices.  However, sometimes when I plug a device into the front USB ports I see a little spark and everything goes dead.  I can unplug the power and plug it back in and it works, including the device I plugged in.  My concern is with safety for me and any device plugged into the replicator.  This has been an issue since I first started using the device and I'm finally tired of it happening. 

Fingerprint not available on lock screen

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Any clue why fingerprint authentication is not available on lock screen?

It works everywhere except lock screen.

Updating BIOS does not work

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Dear community,

I have an Elitebook 8460p and I am having some issues updating the BIOS.

 

Current BIOS version is 68SCF V.F22 - 12/22/2011. Updating to F.67 Rev.A - Feb 28, 2018.

 

When I try to create a USB with the new  BIOS I receive the following error "Required HP UEFI BIOS Update utilities are not available in source or destination folder, unable to continue." The flash drive is 4GB and formatted to FAT32.

 

I have not tried to update the BIOS using the Windows option as I am afraid something might not work since I am using Windows 10. I do not want to brick the notebook.

 

Do you think something might break if I use the Windows 8.1 x64 BIOS update .exe in Windows 10 x64? (I am afraid Windows Defender might block something...)

What could cause the error mentioned above that does not allow me to create the BIOS flash drive?

Is there any safer way to update the BIOS?

 

Thank you!C6AA220A-0328-4939-8D01-FE5BC8F04533.png

Does ZBook X2 G4 support Windows Ink or any Write to text programs?

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I am searching for a program that will work on the Zbook X2 G4 (Windows 10) for Write to Tex (handwritting to text/type). I came across Windows Ink, but can't figure out how to access it. When I looked into it, it looks like Windows Tablets comes with a specific Stylus/pen to use Windows Ink. Does this mean you can only use Windows Ink if you have the Stylus that comes with Windows tablet? If you CAN use it on the ZBook X2 with HP/Wacom stylus, how the heck do you access the feature?

If not, are there ANY programs or features to do Handwrite to text?

 

Please help. This would be so much nicer than having to use a keyboard for all notes. The fact that this device has a stylus, I'd think it's a standard feature.

 

Thank you for your time and any help.

Client Security Manager saves only the first fingerprint

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Hi, yesterday I got my new ZBook G4/XEON.

All works fine, but the Client security manager doesn't.

I register 3 fingerprints, save them and leave the program. If I start it newly, the fingerprint icon shows a white exclamation mark in a yellow triangle.I go into this screen and there is only the first fingerprint saved.

I delete all fingerprints, register them again, close and restart the program, the same thin happens again and again.

The client security manager is version 9.9.2559 A1 and SoftPaq doesn't find a newer one.
Can somebody help, please ?
Thank you
Melcher

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