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ProBook 650 G2 Losing ethernet connectivity

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Several ProBook 650 G2 laptops are losing wired connectivity intermittently and must be restarted to continue.

These laptops are not all in the same physical location so it doesn't appear to be an environmental issue.

 

The admin ran diagnostics and received a failure code for networking. An HP authorized tech replaced the system board on one of the machines today and the issue is not resolved. 

 

Any suggestions? The BIOS is the latest version as of today -3/29/18


Availability of the new Spectre X360 15 with 8705g CPU

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Hello, I am very interested in the new Spectre x360 15 with 8705g CPU announced in the CES2018 and I really want to own one. However, despite the model has already been released in some countries, I can not find the model or any related information in the official website of HP Canada.

 

I am wondering if the model will be offered in Canada and when will the time be?

 

This laptop has caught my eyes since I first gain insight of it in the CES, and seems that no other laptops can better suit my needs than this one. 

PROBOOK 640 G2 - Compatible docking stations?

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I have  an HP Probook 640 G2 at my new job. Ordered acer high res monitors and a the HP 2013 Ultraslim Docking station with 2 Display ports.  The montors do not display when my laptop is docked. 

 

Is there a workaround? I cannot seem to easily identify the correct docking station for my laptop and the new version of the docking station flat out does NOT WORK with this laptop.

 

I have an old version of the docking station from home with a VGA and one DP that oddly seems to work fine but, as I said, I do have high res monitors so this is wasting the resolution on one of them.

 

IT came by to help. Tried to install software updates. They did not work. They shrugged their shoulders and left.

Is the Ultraslim docking station the right one? Is there a better model to select?

 

Thank you,

Sandy

 

Can't use bluetooth mouse or keyboard to wake up computer from sleep

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Hello! I have an Hp Pro x2 612 g2. I would like to use my bluetooth mouse to wake up the computer from sleep. But I have not been able to do so.

 

In Device Manager, the option

 

I already unchecked

HP Spectre x360 is a scam

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HP Spectre x360 is a scam

I am a user with above average computer skills. After 3 years of trying by all means to try that my laptop works correctly I have concluded that it is an impossible mission.

Not only do I refer to the problems with the touchscreen that you can be found in all forums (from I tell you it has no fix) but every time the laptop hibernates presents all kinds of problems (trackpad that does not respond, problems to detect the wifi , etc.)

The conclusion is to stay away from the HP Spectre series.

Laptop restarts

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I have an HP 17.3" laptop  I purchased this laptop  around November 15th 2017 brand new... Two weeks after i got it started having issues with it. It would all of a sudden screen would go black and it would restart on its own. Then the fan stop working. I contacted HP via live chat, we went thru the steps and even ran a dianostic test, they already know the fan was not running, and the test all came bak as passed. HP replaced the fan. The day after i got it back well what you know, it went blank and then restarted, but this time it did it while i was taking a test on campus and because of that i failed the test.. I have contacted HP and all I get is a bunch of steps keep runni ng the dianostic test, re-format system and lose all my programs and other things and still aint getting the issue solved.. I want to know how to fix this...

can I use pen

system bios problem

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after update windows the system restart but i need to go into bios setup and select load default every time then system open the windows starting page 


HP ProBook 6555b owner and password settings removal

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Hi!

 

I have installed Windows 7 Pro x64 on my HP ProBook 6555b notebook, and too Security Software, like Embedded Security Tools, and the SpareKey, have configured it to the highest security, like Logon Protection, Encrypted Data and Bios Admin Passwors. 

 It was not nessesery for me, but I did it.

 After them I have new installed the OP., but as I wanted to go to Bios, there is an Owner Name (me) and it asks for Password or Fingerprint. I know the Password, and can enter in Bios, but if it's possible, i would like to remove these settings.

 I don't know how, and that's my Problem.

 

Please help me if You can!

 

WbR.:

Zoltan

Touchpad not working after reboot/waking up from sleep/(sometimes) after booting up

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Hello!

 

The problem in its way is simple enough that the subject says nearly all what is needed to say. The thing occurs pretty much every time when I'm waking up computer from sleep mode or after rebooting the system. It never happend before, but I noticed that it revealed itself after I installed HP PC Hardware Diagnostics UEFI - from HP's drivers site which was yesterday. To this moment nothing fixed it - I'm using the newest drivers possible taken straight from the official sources, including the touchpad drivers and the BIOS - so this solution: https://support.hp.com/in-en/document/c05938604 - didn't really help, though I've tried to reinstall the BIOS. Besides installing the HP PC Hardware Diagnostics UEFI (and using it) I didn't change anything. The only way to get it working after the system has already started is to reconnect the whole travel keyboard.

Intel ME stuck in Recovery State and Code 10 - Slow booting - Power saving state not working

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Hello community, 

 

my Intel Management Engine Interface stopped working.

Specifically it shows Code 10 Power Failure in the device manager and on bootup it states in the upper left corner "ME in recovery state". 

This issue appeared on Windows 8.1 and persisted on Windows 10 as described below.

 

What I tried to resolve the issue:

 

1) I updated the BIOS to the newest one from the notebook's driver side.

 

2) I tried updating the Intel ME driver, but this did not work on Windows 8.1 (failure).

 

3) Then I switched the hard drive to an SSD which I wanted to do anyway. Error message still appears in BIOS bootup screen.

 

4) I installed Windows 10 and also tried the driver installed by windows 10 itself which didn't work. 

5) I uninstalled the device including the drivers from the device manager. It was added back by windows 10 automatically. Error persists.

 

What does not work:

1) If you try to get into the power saving mode, the screen turns black. When trying to wake up from power saving mode, notebook starts as if it was turned off.

 

2) Notebook stucks between 2 to 3 minutes when booting in this first windows wheel screen. After that, the SSD starts showing activity according to the LED and the laptop suddenly starts rapidly.

 

The above steps where all I could find while searching the web and HP sides for the error. It seems that this error is quite common.

Will HP provide a solution for this what appears to be a software issue or has anyone of you a solution?

 

Thank you in advance!

installation of wifi card

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Hi - Very new to this!

I have a Evo N1050v , somewhat dated and slow. Trying to increase the performance.One choice is to install  a modem card internally. I currently use a belkin wireless adaptor in the back USB 1.0 port. I think the USB port itself is slower than the incoming internet signal. I have a wireless network card that fits the board and I wish to try.

There are two wires that go to the card (black and white or main and aux). These go through to somewhere on the morherboard (not currently visible). I have nothing to connect to OR the wires have dropped through.

Are these wires just power (5v)

 

Can anyone advise what the lower connections are - not sure I fancy climbing in with a soldering iron!!!!

 

Regards

 

Snivel 

ps a photo or diagram would be most useful. 

hp elitebook 820 g1 bios password?

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Hello, HP Support,

I bought last month a pre-used HP Elitebook 820 G1 and I wanted now to update the BIOS but sadly I discovered that it was password protected, can you help me please !!??

Best regards,

Salah.

Re: HP Pro Book 4520s BIOS password reset

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buenas tardes tengo el siguiente problema en mi hp 4520s, elimine las herramientas de seguridad que el sistema trae instalado de fabrica y cuando la reinicie me pide constraseña de bios que no tengo. ya probe con la solucion anterior la combinacion de teclas windows y tecla arriba y abajo y no funciona

HP 735 G5 Release date

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Hi,

 

Can you give us information when this notebook will be released? I've read last month that this laptop is coming out soon but there's no date when it gets released and even the price so I can decide if I'll wait or not.

 

Regards,

 

Vincent


After system arrest unexpected start

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At W10 upgrading to build 1709 and Intel video graphics driver also updated for resume issue after suspend, the system wont stop! After arrest execution it start again after blank screen and keyboard.

Thanks to bring out the phantom.

Paolo

Switch Fn Key 440 G5

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Hi,

 

i need to know how to change / switch Fn Key in this model.

i don't like to use Fn+F1...

in bios not showing option to switch.

 

 

Thank.

HP Support Assistant showing no updates available

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The HP Support Assistant has not been finding any updates for about 2 weeks now. I image and have to run driver updates on about 100 different HP workstations a week. The HPSA is not finding driver updates for any of them. This includes Z440 and PD 800 MT, 650 and 640 G3 laptops. I download the HPSA fresh each time from HP. The OS is Win 10 1709. I've had to switch to the HP Softpaq download manager to get my driver updates. It is not as fast or as user friendly as the HPSA.

 

I heavily rely on the HPSA to check and update my drivers and BIOS. Is this going to be resolved any time soon. 

Thanks

HPSSFUpdater hangs

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I got an error message in a .NET error panel. Can somebody help me what is wrong?

 

Regards,

Pumi

 

 

Lásd az üzenet végét ezen párbeszédpanel helyett 
az igény szerinti hibakeresés megjelenítéséhez.

************** Kivétel szövege **************
System.Xml.XmlException: Érvénytelen XML-dokumentum: A dokumentumhoz nem tartozik gyökérelem..
   a következő helyen: System.Xml.XmlDocument.Save(String filename)
   a következő helyen: HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()
   a következő helyen: HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)
   a következő helyen: System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)


************** Betöltött szerelvények **************
mscorlib
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
HPSSFUpdater
    Szerelvény verziója: 8.5.1.2
    Win32-verzió: 8.5.1.2
    Kódbázis: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8827 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Core
    Szerelvény verziója: 3.5.0.0
    Win32-verzió: 3.5.30729.8833 built by: WinRelRS3
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
mscorlib.resources
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
HP.SSF.Config
    Szerelvény verziója: 3.5.4.3
    Win32-verzió: 3.5.4.3
    Kódbázis: file:///D:/WTEMP/HPSSFUpdater/HP.SSF.Config1.dll
----------------------------------------
HP.SupportFramework.Common
    Szerelvény verziója: 8.0.0.0
    Win32-verzió: 8.8.37.11
    Kódbázis: file:///C:/Windows/assembly/GAC_MSIL/hp.supportframework.common/8.0.0.0__41bdec5abf54f6dc/hp.supportframework.common.dll
----------------------------------------
System.XML.resources
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml.resources/2.0.0.0_hu_b77a5c561934e089/System.Xml.resources.dll
----------------------------------------
System.resources
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.resources/2.0.0.0_hu_b77a5c561934e089/System.resources.dll
----------------------------------------
System.Windows.Forms.resources
    Szerelvény verziója: 2.0.0.0
    Win32-verzió: 2.0.50727.8825 (WinRelRS3.050727-8800)
    Kódbázis: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_hu_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------

************** Igény szerinti (JIT) hibakeresés **************
Az igény szerinti (JIT) hibakeresés engedélyezéséhez fel kell venni
a jitDebugging értéket az alkalmazás .config fájljába, illetve a
gépkonfigurációs fájlba (machine.config), a system.windows.forms
szakaszba. Emellett az alkalmazást a hibakeresés engedélyezésével
kell lefordítani.

Példa:

<configuration><system.windows.forms jitDebugging="true" /></configuration>

Ha engedélyezve van az igény szerinti hibakeresés, akkor a nem kezelt
kivételeket a rendszer a számítógépen regisztrált JIT-hibakeresőnek
küldi el, és nem a jelen párbeszédpanel megjelenítésével kezeli.

Bad rendering on lower screen resolutions

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Hi all,

 

 

The default resolution on the Elitebook 840 G3 comes is at 1920x1080 but I find it too high (i.e. everything is too small on the screen). I would like to switch to a lower resolution, such as 1600x900, but when I do so, the text rendering is not sharp. The text becomes blurry and it is quite as uncomfortable as the too small text with the high resolution.

 

How can the rendering on lower resolutions become as sharp as on 1920x1080?

 

Best regards,

Quentin

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