Hi there,
I was just wondering if I could use any 19.5v power supply for my EliteBook Folio 9470m (assuming I have the correct polarity, of course) or if it will only charge with the HP Smart AC adapter? Thanks!
Jon
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Power Supply for HP EliteBook Folio 9470m
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Two Monitors
Cannot run two monitors One from the VGA and second being the normal screen on the Laptop
Cannot get the VGA to turn on.
The monitor and cable works on other computers
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remove password bios
Hello I forgot my password and I want to adjust factory ? and remove bios password p ? hp 8470p eltibook
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Avoiding the "Security Feature Disable Request" when disabling SGX
Hi,
I've searched the forums here and haven't found the answer. We are automating the build of new ZBooks we have received and when disabling SGX in the BIOS, we are shown a "Security Feature Disable Request" screen on the next reboot that asks to enter a number on screen to confirm the choice. Is there any way to avoid this prompt? Any prompt slows down our automated build system.
Thank you for your help!
Sebastien
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to extend warranty
i have purchase hp laptop from flipkart and get 1 year warranty.i want to know about how to extend warranty?i don't want an accidental damage .i want to know just simple manufacturing warranty extend ?And how to register the extend warranty?
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HP Zbook i5 G3 battery does not charge
INFO
Workstation 64G memory
Battery inbuilt, can notbe taken out, really stupid design!
Tried battery driver restallation, no help!
Tried disconnect CMOS battery, no help!
**bleep** HP, need solution to let the battery work.
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HP NOTEBOOKS AND DESKTOP
May the forum provide me with the info of the HP 15 Laptop PC, model numbers: 15-bs0xx, bs0xx , HP 15g Laptop PC, model numbers: 15g-br0xx , HP15q Laptop PC, model numbers: 15-bu0xx & HP Desktop with the following specs below or its equivalent.
LAPTOPS Laptop Computer
Intel Core i7,cache:3MB,
Hard drive : 2TB
Optical: Yes,
Memory: RAM : 8GB,
Type 
DR3, Screen size: 15.6 Inches,
Maximum Display Resolution (dpi) 1920 x 1080p,
Networking
Ethernet port: Yes, Ethernet Type: 10/100, Wi-Fi
Connectivity:
HDMI Port: Yes
VGA Port: Yes
Audio Port: Yes
Digital Media Reader: Yes
Microphone port: Yes
Built-in-camera: Yes
Bluetooth: Yes
USB 3.0 Ports: Yes
USB 2.0ports : Yes
Operating system: Free Dos
Desktop computer
Intel Core i7,
8GB RAM,
Hard Drive:1TB
USB Ports: Yes,
Ethernet/Lan: Yes,
Audio Port: Yes,
PCI slot: 2,
PCI x Express: 1
Operating system: Free Dos
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Hp Elitebook 2540p
Hello!
There's a HP Elitebook 2540p in company. The previous system administrator had installed a bios administrator password and then had been fired and told this password to nobody.
So, how could this password be restored?
There's a HP Elitebook 2540p in company. The previous system administrator had installed a bios administrator password and then had been fired and told this password to nobody.
So, how could this password be restored?
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HP USB C travel hub not charging Elite x2
Hub is connected to power source, little light dot is on, hub is warming up.
internet cable connection through hub to elitex2 works.
no power goes to the elitex2: it continues to work on battery
is hub defective and need to replace?
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warranty information missing on portal yet showing on hp support assistant
I really need your help, I own HP spectre x360 and have care pack warranty remaining for 1 year and 3 months, till 15th of march warranty information was shown both on the portal and hp support assistant, surprisingly it is now stopped showing on the portal but still shows on hp support assisstant.
when contacted hp, they are also clueless as what to do because they check on portal and no information showing and only showing on hp support assisstant.
help will be much appreciated.
regards
ketan
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HP Zbook 14 workstation hangs at shut down screen
Hello Support,
I am having problem with my HP Zbook workstation. I am using Windows 7 and the problem is, it always hangs at shut down screen whenever I shutting down or restarting the laptop. I will have to do a press and hold the power button to shut it down.
I have done several troubleshooting including uninstall HP Assistant, 7 ZIP, but to no avail.
I am not able to install hotfix from microsoft as the update is not available for this computer. Could it be due to the motherboard issue?
I have installed the latest chipset and BIOS driver, but it is not working too.
Please advise. Thank you.
Best Regards
Novice10
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ProBook 6470b: hints and tips about how to properly healthy keep the battery
ProBook 6470b - Windows 7 Ultimate 64 bit.
I've bought a 9 cell 6900 mAh battery which give a good autonomy in terms of hours of usage.
I always keep the laptop attached to the charger, because I need the max abilities of the CPU (Intel I5-3320M), so I setup the power plans of Windows 7 to let the CPU to reach the 100% of the frequency when plugged in; when on battery, instead, I setup the CPU between 5% and 50%.
Well: I see that when the battery, from 100% reachs the 97% of the charge, will start to charge again: I noticed that my ProBook keeps the battery from 97% - 100% range (keep in mind that is always attached to the charger): I think that the BIOS/firmware has been designed to act in this way, and I'm fine with this, because is very quick to charge from 97% to 100% and also because there is no heat at all, but on the service manual I didn't see anything about such threshold: so, is ok?
On the service manual, on the page 131, I only seen that there is available an utility called "Advanced System Diagnostics", which also give the ability to recalibrate the battery; I also read on other websites that would be a good thing to do, at least once a month, a fully discharge/charge cycle: is really necessary? To me sound like a way to put the battery under stress.
So: can someone give me hints and tips to properly keep the health of the battery? Or maybe I just have to enjoy it without "tricks"? I think that most of the suggestions around are almost myths to debunk, am I right?
Kind regards.
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VGA port deactivates when notebook is added in docking station
Hello,
I changed my old 745 G2 with an 840 G3 but the 2 monitors (LP2065) and docking station D9Y32AA are still kept and i will use them for a while.
The problem is that when i mount the notebook in the docking station, the VGA port from the notebook is deactivated and only the VGA port from the docking will work, hence i am not able to use both external monitors in the same time.
The old 745 worked perfectly (no deactivation on his VGA port once mounted to docking station).
What i did so far:
checked for the latest version of the firmware for docking station but nothing found.
updated the latest BIOS for the notebook.
updated the latest drivers for video card.
Thanks
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SoftPaqs: Versions of drivers vs models supported. Should we always install the latest?
Hello all,
one simple question that any HP expert should know the answer to.
I am trying to build OSD for a series of HP models (both desktops and laptops).
It seems like there are multiple versions for any software or drivers included in different softpaqs.
For example:
Class Driver Version SoftpaqID ModelsSupported
----- ------ ------- --------- ---------------
Software HP Hotkey Support 5.0.28.1 Rev.A sp71790.exe EB820G1:EB840G1:EB850G1
Software HP Hotkey Support 6.2.16.1 Rev.A sp76281.exe PD400G3MT
Software HP Hotkey Support 6.2.29.1 Rev.A sp77566.exe EBF1040G2
Software HP Hotkey Support 6.2.34.1 Rev.A sp79266.exe EB820G2
Software HP Hotkey Support 6.2.37.1 Rev.A sp79849.exe ZBG3
Software HP Hotkey Support 6.2.39.1 Rev.A sp81790.exe EB820G3:EB840G3:EB850G3:ED800G3DM
Software HP Hotkey Support 6.2.41.1 Rev.A sp84846.exe EB820G4:EB840G4:EB850G4:EB830G5:EB840G5:EB850G5
My question is:
Can we use the latest version for all models? It seems like that should be the proper way to go.
The above are taken directly from HP Support Pages for our current fleet. BUT, I found out that version 6.2.41.1 (the latest) within its CVA file it says that it has superceded version 6.2.39.1 Rev.A. So, only after opening the specific CVA I was able to see that what HP Support pages provide (as well as SSM) is not current.
The same would apply to the chipset drivers, graphics drivers etc. It really doesn't make sense to deploy numerous versions to our fleet when the latest should cover for all.
Any answers, kindly be with specific knowledge.
Thanks a lot!
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Cannot find new Spectre laptop with AMD GPU when directed from Unidays
Trying to buy the laptop in the link http://store.hp.com/UKStore/Merch/Product.aspx?id=3DL07EA&opt=ABU&sel=NTB.
Want to use my Unidays discount however when I am redirected from unidays the laptop is not listed for some reason. Would be a shame if you cannot get student discount with it, but I don't see why they wouldn't apply it.
Thanks in advance.
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List of all part numbers and their differences
Hi there,
how can I know if there any differences between 2XZ73ES and 2UB57EA models of HP ProBook 450 G5 ? Cannot find any information about that. Does the list of all part numbers and their differences exist?
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Scam and abusive behavior from HP technician
Hello!
I faced with inappropriate behaviour from HP technitian (from battery recall program), is it OK for HP?
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Our company need to know date of manufactoring of laptops
Hello team,
I am IT support Engineer in JACOBS DOUWE EGBERTS RUS manufactoring in Saint-Petersburg, Russia. Our accountant service asks me about date of manufactoring of our HP EliteBook laptops. I have serial numbers of them, how I can get the information about date of manufactoring?
It's a very urgent case. Please send me the anwer to alexey.bandin@JDEcoffee.com
Sincrely.
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Backpack not recieved
Hello!
I had placed an order for pavillion laptop almost a month ago (3rd march) in addition to backpack. My order ID is [edited]. I have recieved the laptop but not the backpack. I had already made 3 complaints. Every time I make a call I am told that the backpack will be delivered in 48 hrs. It has been 26 days!!. The complaint ID is [edited]. Kindly do the needful!
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Warranty update
Hi there
I sent you guys the Invoice and you sent me back an email the my 1 Year Warranty was updated.
When I check online on HP Customer Support - Product Warranty Check, it's still showing 4 months warranty left. Shouldn't it confirm a year now that you've updated the date of purchase ?
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