I placed a call on 12/27/13 because I had a HP Envy Sleekbook that I purchased in March 2013. When i called i was not able to speak to anyone at the service center. Also when i called the guy on the phone kept saying that my warranty was expired when i clearly had purchased it less then a year ago. I then had to call back in to give additional information before they would update my warranty. I then had to explain to 3 different people that the hinge that is connected to the casing to the monitor was pulling away from the monitor when opening and closing the sleekbook. Each operator accused me of dropping the notebook and kept saying that i must have dropped it and i had to keep correcting them that no such thing had happened. I also was VERY unhappy to know that they would reset all of my info on my notebook to fix this issue. I asked several times why this needed to happen when my repair had nothing to do with the internal workings of it. This forced me to have to go to my local PC repair place and have them make a copy of my hard drive which i had to pay $40 for. I also was asked if I wanted expedited shipping and repair times for and extra $15 + tax to get my notebook back sooner. I did pay that because i needed it back by 1/13/14. SO i Didn't get the packaging until 12/31/13 and it was picked up by FEDEX on 1/2/14 and delivered in Tennessee at the service center on 1/3/14. I received an email on 1/8/14 that there would be a delay in repair due to shortage of parts, which leads me to believe this is a know problem with this HP product and MANY people have sent their item back for repair in which case a recall should have been issued so that this issue could have been repaired sooner , but it seems as though HP was just buying some time thinking maybe some will hold up and some won't. When i called the tech # on 1/8/14 after receiving the email i was told by Rikrem (someone who is half across the world) that my item was still scheduled for delivery on 1/10/14 and not to worry. Well if that was the case i would be posting this. After checking on my tracking info today through the HP website it was still listed as ON HOLD. Once again I called the HP tech # to get some lady who's name i couldn't even understand to tell me the same info that Rikrem told which clearly isn't the case. She said she would send a message to the service center and to call back in 24-48 hrs to get an update on the expected time of the part to come in and new delivery time. What a bunch of crap this has been. This is the worst service I have ever received. Why did i even pay extra??? Now i have a very important meeting that i need to attend on Monday without my needed notebook all because HP had a known issue with these sleek books and didn't recall them to get repaired. ALL TO SAVE A FEW $$. [Content Removed]Like i said a KNOWN problem. I will ALWAYS tell everyone about this terrible service I have received and spread the word about the TERRIBLE service i have received. HP did you know that people will tell their bad experience 80% of the time and only speak of their good service 15% of the time. So much for thinking about the customer. So much for people speaking of their great customer service experience and spreading the word about how great HP is HA not gonna happen here and this seems to be the going census for other HP consumers. HP feel free to contact me so that you can get my feed back.
Signed a very very unhappy HP consumer
April M.