My HP Support Assistant gave me a notification this morning that I had updates that needed to be installed. I opened it up and attempted to install the recommended updates as I normally would without paying much attention to what the updates were. When I received a "Complete" message, I assumed all installed successfully. However, the Support assistant was still recommending that the same 4 updates be installed.
I then ran Windows update to see if it would pickup any of the same recommended driver updates, and it did recommend the Realtek update...which I then downloaded and installed successfully. (screenshot below)
I restarted the PC and returned to the HP Support Assistant to check for updates again to see if the Realtek update would be absent. But it still showed as a recommended update along with the same other 3. I then attempted to download/install each update individually. Three of the updates failed and the Synaptics Touchpad Driver gave me a warning that said "a newer version is installed....", so that update technically didn't fail but the support assistant still tells me it needs to be updated. See screenshots.
Also please note that I verified my version of HP Support Assistant is the newest version available.
I figured my next step would be to try the HP web support site to see if the updates could be successfully installed from there. I ran the web scan on my laptop and received the following results. Notice that the Realtek update does not show up here for some reason, while it did still show up in the support assistant
If the release date is correct for each recommended update, then for some reason I'm being prompted to install old driver versions. I attempted to install each update anyway. When beginning the file extraction for each update, a prompt would come up telling me that the files already existed (because I probably installed these versions back when they were released). I chose to overwrite the files anyway.
I recieved a warning while doing the Broadcom update that said "Operating system not supported", so that update failed. And again when installing the Synaptics Touchpad Driver I received a warning that "a newer version is installed...", suggesting that I was in fact trying to install an older version of the driver.
The Intel update seemed to work, but it still shows as needing updated when I perform another web scan.
I'm hoping someone can tell me what's going on.