I recently recieved my HP Envy x2 in the mail, but when I plugged it in and turned it on, the screen remained blank. All there is is the HP logo in the top right hand corner. It doesn't respond to tapping the screen or keys. As far as I can tell, it's fully charged and not damaged in any way, so I have no idea whether it's a problem with the machine itself or there's something I did or didn't do.
Can anyone help me with this?