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Youcam software update won't download (HP Pav g6 Notebook 2380sa)

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I receive error message "Error! The product definitation product file lost" when I try to download a Youcam software update from HP Support Assistant.  This also happens when I try to uninstall Youcam via uninstall programme/Control Panel.  So basically you can't upgrade software or uninstall old software!!  I've tried reg cleaning - doesn't do anything.  I notice on forums that many other people have had the exact same problem over the years but nothing seems to work for them, or if it does, it doesn't work for me.  I would be very grateful if anyone knows how to solve the problem!

 

This is the fourth HP laptop we've had since January this year - the other three dv6's had to go back as they were faulty.  Losing patience with HP and its products.

 

 


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