I bought a HP laptop but the person I bought it from doesn't remember her password. I was unaware of this when my boyfriend purchased it for me. I took it to staples so they could bypass the code and reset a new one, but that didn't work. They said it only worked on windows 7 not windows 8. They did reimburse my boyfriend his money when we picked it up. I know there's a disk for this problem but where can I get one or is there another solution for my problem ? Please help me out. Thank you
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