Purchased the highest level Care Pack when I purchased my personal laptop a year and a half ago. Needed to send it in for repair and keep getting delays due to "part shortages". Close to two months later and yet another part shortage. Similar repairs with other companies take 2 weeks maximum without the attitude the call center. They said they will upgrade me to overnight shipping once the repair is finally made, which iIfoolishly already purchased. Thanks HP for making my next personal and company IT purchase options easier.
Never again.