Hello,
I am trying to understand how me $300 dollar warranty for my $2,000 Envy
laptop is being treated with such a low priority as to have ALREADY TAKEN 6
business weeks (Hp received it on Dec 6th) and after requesting a
replacement (as it was in such ill-repair and new it would be beyond
economical repair) in the first week and told that on the 11th day (Dec
20th) that it could be done expeditiously (should it not be repaired by
that time) (as in at 9 am that day) and since that day I have gone through
numerous hoops to accomplish said objective and made to feel as if HP is
doing me a favour when due diligence is far from being achieved. I do
understand that the Christmas holiday season has put a strain on the system
but ....
I can NOT understand how HP cannot send it to me overnight delivery and
instead by the lowest priority Purolator offers, and Potentially another
4-6 business days AFTER Purolator receives it (of course they have yet to
receive it - now re-iterated - 6 weeks later!)
Please tell how this can be deemed reasonable. Please send it overnight
priority air freight. I would even be willing to pay the extra charges -
just DO IT !!! and stop this dragging on for another *2-3 WEEKS*.
And please respond to this email in any event.
Thanks,
Mark Ackerman