Hey, I am truly sorry to bother you but my mother got me a laptop for my school work and it is having trouble installing Windows 8.1. I can see the update in the store and have download it many times but it never seems to be installed.
I read something earlier on HP.com (i think it was on HP.com) and its says, my laptop has a 12%, 13%, 14% or 15% chance of installing Windows 8.1. How can it update without having a blank screen on my laptop for 8 hours straight. I am 13 and not a tech wizard on laptops, it would be really helpful if you can give me a detail explaintion on how to install Windows 8.1.
Product name: HP ENVY TS m6 Sleekbook
Product number: E0K45UA#ABA
Operating System is: Windows 8 64-bit