Good evening
Sorry if this has been posted before but my bingfu is weak. I have a Pavilion dv6 running windows 7 and about a monthor more ago I had to do a factory restore. Now I have just noticed that the CD DVD drive does not work. The device manager says it reconizes the drive but shows this message Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) can anyone help